We hope you are planning to enjoy the full summit which begins Sunday evening, October 4th, with a welcome reception at the Inn at Biltmore. Monday will be packed with a full day of all the information you need to help reach all of your divisions web goals.
Tuesday's sessions will conclude with lunch at noon. Afterwards, enjoy the 8,000 acre estate, gardens, and winery on your own or learn about special activities here.
More information on Biltmore Estate and the Inn on Biltmore.
Schedule of Events
| Time | Activity/Topic | Sponsor/Company | Presenter |
|---|---|---|---|
| 6:30-7:30pm | Opening Reception | MDI |
| Time | Activity/Topic | Sponsor/Company | Topic |
|---|---|---|---|
| 7:00-8:15 | Breakfast | ||
| 8:15-9:00 | Intro to DEI | DEI | Patrick Smith |
| 9:00-10:15 | Keynote: The Customer Experience Mindset. | Foresee Results | Kevin Ertell |
| 10:15-11:15 | Project Management: PMI Framework | MDI | Yesh Dattatreya |
| 11:15-12:15 | Dynamic Imaging ... three benefits in one | Liquid Pixels | Pat Gaglione |
| 12:30-1:30 | Lunch | ||
| 1:30-2:30 | Success with a multi-channel approach to Social Commerce | Bazaar Voice | Tony Capasso |
| 2:30-3:30 | Web Analytic Trends for 2009 | CoreMetrics | Michael Hagerty |
| 3:30-3:45 | Cookie Break | ||
| 3:45-4:45 | DEI Advancements | DEI | John White |
| 4:45-5:30 | Break | ||
| 5:30-7:30 | Biltmore Estate Tour | ShowUhow | |
| 8:00-9:00 | Dinner |
| Tuesday | Activity/Topic | Sponsor/Company | Presenter |
|---|---|---|---|
| 7:00-8:15 | Breakfast | ||
| 8:15-9:15 | Best Practices Using Video for Enhancing the Shopping and Customer Support Experience | ShowUhow | Kim Folsom |
| 9:15-10:15 | The DEI Process | DEI | Kevin Spaeth |
| 10:15-11:00 | General Q & A | DEI | Kevin Spaeth & John White |
| 11:00-11:30 | Breakout - Q & A with your web services manager. | DEI | The DEI team |
| 11:30-12:00 | Closing | DEI | Patrick Smith & Kevin Spaeth |
| 12:00-1:00 | Lunch |